If after troubleshooting, we determine that to properly resolve the issue would require us having the Retro Game Box in front of us to further diagnose and repair or replace, you will be given an RMA (Return Merchandise Authorization) number1 that must be included on the package as well as inside the package. The RMA (Return Merchandise Authorization) number1 will be provided by email as well as provided inside your account. The reason we ask for the RMA (Return Merchandise Authorization) number1 to be displayed on the package is that…
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Answers to most common questions regarding returning your Retro Game Box for service